Shipping & Order Information

Orders (within the 48 contiguous states) are usually shipped within 2 business days, via UPS Ground. If you place your order after 2 p.m., it will not be processed until the following business day. For other methods of shipment such as 2nd Day Air, Overnight and US Postal Service, please contact Customer Service or the Sales Department for rate quotes and details at 1-800-975-0986 or email info@fullsource.com. If you would like to use your own shipping account, please contact customer service at 1-800-975-0986. We do not ship C.O.D. (cash on delivery.)

There are varied shipping rates for P.O. Boxes in Alaska, Hawaii or Puerto Rico. Therefore, please contact Customer Service for shipping rates and details to P.O. Boxes in those areas.

To expedite your order, please call toll-free 1-800-975-0986.
Customer Service hours are: Mon-Thur 8:00AM to 6:00PM EST
Friday 8:00AM to 5:30PM EST

According to regulations, items labeled "ORM-D," such as aerosol spray, Purell sanitizer and fire extinguishers cannot be shipped to Alaska, Hawaii, Puerto Rico, to P.O. boxes or overseas, ORM-D items cannot be shipped by air transport or by Priority Mail, and therefore, cannot be sent to APO/FPO addresses. If you are ordering hazmat items such as bleaches or fire extinguishers, extra shipping charges may apply. Also, all ORM-D and hazmat items cannot be shipped Next Day Air, 2nd Day Air or 3 Day Select, because hazmat items cannot be transported by plane. This safety issue cannot be amended.

If your product was shipped to you by freight carrier (i.e. Conway, Yellow, etc.) we ask that you follow a few steps to ensure quality of your product: First, please inspect the product for visible damage before the carrier leaves. If there are damages, please make notes onto the Bill of Lading (delivery receipt). Finally, notify Customer Service at 1-800-975-0986 or customercenter@fullsource.com. Products that are properly returned, according to these guidelines, are eligible for a refund in the form of a credit to the original method of payment.

Return shipping costs will be at the customer's expense. Returns will be inspected prior to issuing credit. Upon receipt and processing of the return, we will credit you for the total purchase price (not including shipping and handling), less any applicable restocking fees. A restocking fee may apply to large orders. Please keep in mind that credit card companies vary in the time they take to post credits. Please contact Customer Service by phone at 1-800-975-0986 or email customercenter@fullsource.com to receive an RMA (Return Merchandise Authorization) number. Customer Service hours are Mon-Thurs 8:00AM to 6:00PM and Fri 8:00AM to 5:30PM EST.