Cancel or Change Order

Cancellation or Change an Order

To view a sales receipt, customers with accounts may log in with their user name and password to see their order history. Customer Service can also re-send a sales receipt upon request.

Periodically, due to the overwhelming popularity of an item, a product must be placed on backorder. If your order includes an item that is backordered, you will be notified by Customer Service via phone or email, who will provide you with more details. In order to make this process more efficient, you can add FullSource.com to your address book, or uncheck your spam folder. There are different variables that are involved in backordered items, often times a packing slip will state that an item is backordered because it was shipped separately. However, you should receive your item shortly, just in a different box. Full Source wants you to get your items as efficiently as possible, therefore we ship many orders when they can go out and not when they all come in together. We also ship different items to you from different locations so that you can receive your safety equipment efficiently and as fast as possible. If you do not receive a phone call, your item is probably not back ordered. Please call our Customer Service department from 8 AM to 6:00 PM M-TH and 8 AM to 5:30 PM Fri EST if you have any questions, at any time, regarding an order you placed.