Frequently Asked Questions
Company & Product Information
1. Where is your company located?
10302 Deerwood Park Blvd., Suite 200, Jacksonville, Florida, 32256
2. How do I learn more about a product?
For quick, friendly product information, call 1-800-975-0986 or email firstname.lastname@example.org. Also, under many items you'll find a product review. This is a personal account from a customer who has purchased the item and applied it to one or many uses. We also give you a product description and bullet points of the item's most important or applicable attributes. On most items there is a spec sheet with more information than what is in the brief description.
3. How does my business apply for credit?
If you are a business seeking credit, please fill out the credit application in its entirety. You will also need to provide your signature, printed name and date at the bottom of the form. If you already have a document listing your required information you may send it, but please remember to sign, print and date this application form and fax it as well. Please fax to 904-404-9004. If you apply for credit on a business day during normal business hours, you should receive notification within 1-2 hours. For further information, questions or concerns, please email email@example.com or call 904-296-2240.
4. How does a government agency apply for credit?
If you are part of one of the following government organizations and you would like to apply for credit, please fill out the contact information portion of the credit application. All information obtained is confidential and will not, under any circumstances, be released to third parties.
- Police Dept.
- Fire Dept.
- Federal Gov't.
All applicants please fax your completed application form and accompanying information to 904-404-9004. If you apply for credit on a business day during normal business hours, you should receive notification within 1-2 hours. For further information, questions or concerns, please email firstname.lastname@example.org or call 904-296-2240.
1. Is it safe to order online?
Yes. This site is tested and certified daily to pass the HACKER SAFE Security Scan.
2. Is there a minimum order?
Not for most products. There is only a minimum requirement for some of our customization orders. See our Customization Page for more information.
3. Is there a minimum order for apparel and can I mix sizes?
There are only order minimums for custom screen printing. A minimum of 24 is required for one color, one location printing. Different sizes or item numbers can make up the minimum order of 24 pieces. There is no minimum order for vinyl heat press or embroidery.
4. What are my payment options?
5. How will I know you've received my order?
You will receive an order confirmation by fax or email.
6. When am I charged for my order?
For custom orders, you're charged immediately. For all other orders, you're charged when the items are actually shipped.
7. Will I be charged sales tax?
You will only be charged sales tax if you are a resident of the state of Florida or a state we are required to collect sales tax. Each customer shall be solely responsible for all sales, use or any other type of tax on orders shipped. If placing an order for a tax exempt organization or if you are a reseller, please fax appropriate documentation to 904-404-9004.
8. When an item is back ordered, when am I charged for it?
If an item is back ordered, you will not be charged for the item until it ships. However if the majority of your order has shipped, your entire order will be charged. Also, all of our custom orders are charged when the order is placed.
1. How much does it cost to ship my order?
2. How is my order shipped?
Most often, shipments are sent through UPS or USPS. For paint orders, we use FedEx Ground. Large orders are usually shipped through one of our many freight carriers.
3. When does my order ship?
If we have the item in stock, and you place your order by 2 p.m. EST, it will usually ship the same day, except for Saturdays, Sundays, and major holidays. If you place your order after 2 p.m. EST, it will ship the next business day. If the item(s) has to be shipped from the manufacturer, it usually ships within 48 hours. If the item is not in stock and cannot be shipped directly from the manufacturer, the item will be ordered and is usually received within four business days. If there is a longer delay you will be contacted by a customer service representative.
4. Do you ship to Canada?
5. Do you ship internationally?
We only ship in the United States and Canada.
6. How can I check the status of my order?
1. How can I return an order?
2. How can I cancel an order?
You can cancel your order by logging into your online account. You may also call our Customer Service Representatives at 1-800-975-0986 or email email@example.com. Your order must be canceled before the item has been shipped, or you will have to wait until you recieve the item and follow the item return process. For more Information on how to cancel an order, see our Cancel or Change Order page.
3. What if I am dissatisfied with an item?
Call customer service for a return authorization. If you purchase an item that isn't what you had in mind at the time of order, you may return it within 90 days. The item must be undamaged and in its original condition. You are responsible for the original shipping costs and the shipping costs to send the item back to us.
1. How can I get a product customized?
We can customize safety vests, hard hats, apparel, gloves, safety glasses, first aid kits, rain suits, marking flags, and caution tape. To find out more information view our Customization Quote section located in the Customer Center, or to receive a free customization quote, see our Custom Quote Page.
2. How can I get a price quote?
Contractors and other organizations may request a quote for large orders. Please call a customer service representitve at 1-800-975-0986, or email firstname.lastname@example.org. You may also call Customer Service with any questions concerning prices. We also have FREE QUOTE buttons on all of our customization pages that will take you directly to a quote form for any custom services.
3. For custom orders, how do I send the file I want printed?
We customize safety vests, t-shirts, hard hats, gloves, safety glasses, first aid kits, rain suits, marking flags, caution tape and more. Please send all artwork in either .EPS, .AI or a vector PDF file to email@example.com. Only electronic submissions will be accepted (no faxes).
4. How long does a custom order take?
The following are general expected wait times for each type of custom item, once your artwork has been approved.
|Caution Tape||2-4 weeks|
|First Aid Kits||3-5 weeks|
|Hard Hats||1-4 weeks|
|Marking Flags||2-4 weeks|
|Safety Glasses||2-4 weeks|
|Safety Vests||1-2 weeks|
|Work Gloves||2-4 weeks|
5. What if there is a mistake in my custom order?
In the unusual event that this happens, please contact us at 1-800-975-0986 and we'll work something out.
1. How many feet does your paint cover?
Our lineup striping aerosol paint covers approximately 600 feet for a line 2 inches wide and 300 feet for a line 4 inches wide.
2. What makes a vest class 2 or class 3?
Class II safety vests are designed for workers who need greater visibility in poor weather conditions or who are exposed to roadways with traffic that exceeds 25 miles per hour. Class II vests are ideal for railway workers, school crossing guards, parking and toll gate personnel, airport ground crews and law enforcement personnel directing traffic. According to ANSI standards, class II vests must have 775 square inches of background material and 201 square inches of reflective material.
Class III vests provide the highest level of visibility and are designed for workers exposed to high risk environments and traffic exceeding 50 miles per hour. Class III vests have sleeves and are made for all roadway construction personnel and vehicle operators, utility workers, survey crews, emergency responders, railway workers and accident site investigators. According to ANSI standards, class III vests must have 1240 square inches of background material and 310 square inches of reflective material.
3. Where can I find a sizing chart?
The manufacturer's website usually displays a sizing chart.
4. What size hard hats are available?
At this time, all of our hard hats come in Medium size. With the adjustable features about 95% of people will wear medium hard hats.
5. How long is the shelf life for paint and batteries?
The majority of our paints, solvents, and PURELL have a shelf life of 3 years. Most batteries have a shelf life of 5 years.