Shipping & Order Information
Free Ground Shipping
For a limited time, Full Source is offering free shipping on orders over $99. Simply enter coupon code FREESHIP on the checkout page.
Shop our wide selection of online departments and save even more with free shipping.
If you choose our Free Shipping option (Ground shipping), orders are sent using our standard shipping method. This usually takes 2 to 5 business days, depending upon your location, plus processing time, which varies by product. Other shipping methods are also available at checkout if you want your purchase delivered faster.
- To qualify for free shipping, your order must total $99 or more before any taxes, fees or shipping charges are added and must contain only items marked with free shipping icon.
- Not all items qualify for free shipping
- Free shipping applies only to locations in the contiguous (48) United States. Orders shipped through the Army Post Office (APO) or Fleet Post Office (FPO), to international addresses or to locations in Alaska, Hawaii, Puerto Rico, Guam, US Virgin Islands, American Samoa, Palau and US protectorates are not eligible for free shipping.
- Free shipping will not apply if eligible items are canceled, resulting in an order total of less than $99.
- This limited-time offer is subject to change without notice.
Other available Shipping Methods:
- UPS Ground
- UPS 3 Day Select®
- UPS 2nd Day Air®
- UPS Next Day Air Saver®
- USPS Priority Mail®
All of these shipping methods carry a fee that is clearly stated on our website once you are in the checkout and have entered your shipping zip code.
Orders (within the 48 contiguous states) are usually shipped within 2 business days, via UPS Ground or USPS. If you place your order after 2 p.m., it will not be processed until the following business day. For other methods of shipment such as 2nd Day Air, Overnight and US Postal Service, please contact Customer Service or the Sales Department for rate quotes and details at 1-800-975-0986 or email firstname.lastname@example.org. If you would like to use your own shipping account, please contact customer service at 1-800-975-0986.
We do not ship C.O.D. (cash on delivery.)
There are varied shipping rates for P.O. Boxes, Alaska, Hawaii and Puerto Rico. Therefore, please contact Customer Service for shipping rates and details to P.O. Boxes in those areas.
To expedite your order, please call toll-free 1-800-975-0986.
Customer Service hours are:
Friday 8:00am to 6:00pm EST
According to regulations, items labeled "ORM-D," such as aerosol spray, Purell sanitizer and fire extinguishers cannot be shipped to Alaska, Hawaii, Puerto Rico, to P.O. boxes or overseas, ORM-D items cannot be shipped by air transport or by Priority Mail, and therefore, cannot be sent to APO/FPO addresses. If you are ordering hazmat items such as bleaches or fire extinguishers, extra shipping charges may apply. Also, all ORM-D and hazmat items cannot be shipped Next Day Air, 2nd Day Air or 3 Day Select, because hazmat items cannot be transported by plane. This safety issue cannot be amended.
If your product was shipped to you by freight carrier (i.e. Conway,
Yellow, etc.) we ask that you follow a few steps to ensure quality of
your product: First, please inspect the product for visible damage
before the carrier leaves. If there are damages, please make notes on
the Bill of Lading (delivery receipt). Finally, notify Customer Service
1-800-975-0986 or email@example.com.
Products that are properly returned, according to these guidelines, are
eligible for a refund in the form of a credit to the original method of
Return shipping costs will be at the customer's expense. Returns will be inspected prior to issuing credit. Upon receipt and processing of the return, we will credit you for the total purchase price (not including shipping and handling), less any applicable restocking fees. A restocking fee may apply to large orders. Please keep in mind that credit card companies vary in the time they take to post credits. Please contact Customer Service by phone at 1-800-975-0986 or email firstname.lastname@example.org to receive an RMA (Return Merchandise Authorization) number. Customer Service hours are:
Mon-Thurs 8:00am to 7:00pm EST
Friday 8:00am to 6:00pm EST
International Buyers Notice
We would like our international customers to know when shipping orders internationally there may be additional charges incurred when the order is processed through customs. Charges such as import duties, taxes, and other customs charges are not included in the item price or shipping charges. The charges are assessed by the receiving country's customs office and are determined by the listed value of the package. These charges are the buyer's responsibility and are collected by the delivering freight/shipping company. Please do not confuse these with shipping charges from Full Source, LLC.