Frequently Asked Questions
Company & Product Information
Where is your company located?[ Click for Details ]
10302 Deerwood Park Blvd., Suite 200, Jacksonville, Florida, 32256
How do I learn more about a product?[ Click for Details ]
For quick, friendly product information, call 1-800-975-0986 or email email@example.com. Also, under many items you'll find a product review. This is a personal account from a customer who has purchased the item and applied it to one or many uses. We also give you a product description and bullet points of the item's most important or applicable attributes. On most items there is a spec sheet with more information than what is in the brief description.
How does my business apply for credit?[ Click for Details ]
If you are a business seeking credit, please fill out the credit application in its entirety. You will also need to provide your signature, printed name and date at the bottom of the form. If you already have a document listing your required information you may send it, but please remember to sign, print and date this application form and fax it as well. Please fax to 904-404-9004. If you apply for credit on a business day during normal business hours, you should receive notification within 1-2 hours. For further information, questions or concerns, please email firstname.lastname@example.org or call 904-296-2240.
How does a government agency apply for credit?[ Click for Details ]
If you are part of one of the following government organizations and you would like to apply for credit, please fill out the contact information portion of the credit application. All information obtained is confidential and will not, under any circumstances, be released to third parties.
- Police Dept.
- Fire Dept.
- Federal Gov't.
All applicants please fax your completed application form and accompanying information to 904-404-9004. If you apply for credit on a business day during normal business hours, you should receive notification within 1-2 hours. For further information, questions or concerns, please email email@example.com or call 904-296-2240.
Is it safe to order online?[ Click for Details ]
Yes. This site is tested and certified daily to pass the HACKER SAFE Security Scan.
Is there a minimum order?[ Click for Details ]
Not for most products. There is only a minimum requirement for some of our customization orders. See our Customization Page for more information.
Is there a minimum order for apparel and can I mix sizes?[ Click for Details ]
There are only minimum orders for some custom safety vests. A minimum order of 12 safety vests must be ordered for embroidery or silk screen customization. Any number or different sizes can make up the minimum order of 12 safety vests. There is no minimum order for vinyl cad cut or sublimation customization.
What are my payment options?[ Click for Details ]
Credit card, wire, Pay Pal or check. Our customer center payment methods will provide you with all the payment information you may need. The following is a link to FullSource.com's office hours and location information.
How will I know you've received my order?[ Click for Details ]
You will receive an order confirmation by fax or email.
When am I charged for my order?[ Click for Details ]
For custom orders, you're charged immediately. For all other orders, you're charged when the items are actually shipped.
Will I be charged sales tax?[ Click for Details ]
You will only be charged sales tax if your order ships to the state of Florida. Each customer shall be solely responsible for all sales, use or any other type of tax on orders shipped to any states other than Florida. If placing an order for a tax exempt organization or if you are a reseller, please fax appropriate documentation to 904-404-9004.
When an item is back ordered, when am I charged for it?[ Click for Details ]
If an item is back ordered, you will not be charged for the item until it ships. However if the majority of your order has shipped, your entire order will be charged. Also, all of our custom orders are charged when the order is placed.
Do you give discounts for resellers?[ Click for Details ]
We give some discounts for resellers when the purchase amount exceeds the quantity discount price break listed on the item page. To find out if you are eligible for a discount, please call customer service at 1-800-975-0986 or email firstname.lastname@example.org
How much does it cost to ship my order?[ Click for Details ]
Once you've added item(s) to your shopping cart, before proceeding to checkout, you can click the estimated shipping link below your items. You may also contact a Customer Service Representative at 1-800-975-0986 or email email@example.com for shipping estimates.
How is my order shipped?[ Click for Details ]
Most often, shipments are sent through UPS or USPS. For paint orders, we use FedEx Ground. Large orders are usually shipped through one of our many freight carriers.
When does my order ship?[ Click for Details ]
If we have the item in stock, and you place your order by 2 p.m. EST, it will usually ship the same day, except for Saturdays, Sundays, and major holidays. If you place your order after 2 p.m. EST, it will ship the next business day. If the item(s) has to be shipped from the manufacturer, it usually ships within 48 hours. If the item is not in stock and cannot be shipped directly from the manufacturer, the item will be ordered and is usually received within four business days. If there is a longer delay you will be contacted by a customer service representative.
Do you ship to Canada? [ Click for Details ]
Yes, please order online or call customer service at 1-800-975-0986 or email firstname.lastname@example.org for details.
Do you ship internationally? [ Click for Details ]
Yes. We are partnered with Bongo International to service our international customers. Once you sign up with Bongo, they will provide you with your own U.S. address that can then be used when you place an order. A second option is to set up your own freight forwarder within the continental U.S. and pay for the order with a wire transfer, with all duties and taxes being paid by the receiver. Some shipping restrictions do apply.
For more information, please see the International Orders Page.
How can I check the status of my order? [ Click for Details ]
How can I return an order?[ Click for Details ]
How can I cancel an order?[ Click for Details ]
What if I am dissatisfied with an item?[ Click for Details ]
Call customer service for a return authorization. If you purchase an item that isn't what you had in mind at the time of order, you may return it within 90 days. The item must be undamaged and in its original condition. You are responsible for the original shipping costs and the shipping costs to send the item back to us.
How can I get a product customized?[ Click for Details ]
We can customize safety vests, hard hats, apparel, gloves, safety glasses, traffic cones, first aid kits, rain suits, marking flags, and caution tape. To find out more information view our Customization Quote section located in the Customer Center, or to receive a free customization quote, see our Custom Quote Page.
How can I get a price quote?[ Click for Details ]
Contractors and other organizations may request a quote for large orders. Please call a customer service representitve at 1-800-975-0986, or email email@example.com. You may also call Customer Service with any questions concerning prices. We also have FREE QUOTE buttons on all of our customization pages that will take you directly to a quote form for any custom services.
For custom orders, how do I send the file I want printed?[ Click for Details ]
We customize safety vests, t-shirts, hard hats, gloves, safety glasses, traffic cones, first aid kits, rain suits, marking flags, caution tape and more. Please send all artwork in either .EPS, .AI or a vector PDF file to firstname.lastname@example.org. Only electronic submissions will be accepted (no faxes).
How long does a custom order take?[ Click for Details ]
The following are general expected wait times for each type of custom item, once your artwork has been approved.
Apparel 3-4 business days Caution Tape 2-4 weeks First Aid Kits 3-5 weeks Hard Hats 1-4 weeks Marking Flags 2-4 weeks Safety Glasses 2-4 weeks Safety Vests 3-4 business days Traffic Cones 3-4 weeks Work Gloves 2-4 weeks
What if there is a mistake in my custom order?[ Click for Details ]
In the unusual event that this happens, please contact us at 1-800-975-0986 and we'll work something out.
How many feet does your paint cover?[ Click for Details ]
Our lineup striping aerosol paint covers approximately 600 feet for a line 2 inches wide and 300 feet for a line 4 inches wide.
What makes a vest class 2 or class 3?[ Click for Details ]
Class II safety vests are designed for workers who need greater visibility in poor weather conditions or who are exposed to roadways with traffic that exceeds 25 miles per hour. Class II vests are ideal for railway workers, school crossing guards, parking and toll gate personnel, airport ground crews and law enforcement personnel directing traffic. According to ANSI standards, class II vests must have 775 square inches of background material and 201 square inches of reflective material.
Class III vests provide the highest level of visibility and are designed for workers exposed to high risk environments and traffic exceeding 50 miles per hour. Class III vests have sleeves and are made for all roadway construction personnel and vehicle operators, utility workers, survey crews, emergency responders, railway workers and accident site investigators. According to ANSI standards, class III vests must have 1240 square inches of background material and 310 square inches of reflective material.
Where can I find a sizing chart? [ Click for Details ]
The manufacturer's website usually displays a sizing chart.
What size hard hats are available?[ Click for Details ]
At this time, all of our hard hats come in Medium size. With the adjustable features about 95% of people will wear medium hard hats.
How long is the shelf life for paint, batteries and Purell? [ Click for Details ]
The majority of our paints, solvents, and PURELL have a shelf life of 3 years. Most batteries have a shelf life of 5 years.