Returns & Exchanges
Our 90 Day Return & Exchange Policy
We understand it is not always possible to return your products
within 30 days. That's why we have changed our return policy to give
you 90 days to return your products.
Please inspect your order immediately upon arrival. For any returns
or exchanges, please fill out and submit our return
authorization form. We will contact you within one business day
with your return authorization number. If your order was drop-shipped,
please do not return items to the manufacturer, as most returns go
through Full Source LLC, a division of
Full Source. You may return or exchange the product
within 90 days of receipt as long as the product is returned in new,
unused and resalable condition. Customized items are not eligible for
a refund unless there was a problem on our end.
In the event that your order is incorrect, damaged or defective,
please contact us via our return
authorization form. We will send you a pre-paid shipping label
to send back the original item, if applicable. Products properly
returned according to these guidelines are eligible for a refund in
the form of a credit to the original method of payment.Returns will be
inspected prior to issuing credit. Upon receipt and processing of the
return, we will credit you for the total purchase price (not including
shipping and handling). Please keep in mind that credit card companies
vary in the time they take to post credits.
Common Return & Exchange Questions
What is the Return Authorization Form?
The
return
authorization form allows us to look up the information required
to process the return or exchange. Without the information in the form,
it can be difficult for us to locate when and what you ordered.
Do I need to provide all of the information
on the form? What if I can't find my order number?
The more information we have, the easier it
is for us to look up your order and process the return. If you cannot
recall your order number, we can use your email used during the purchase
to look up your order or we can look it up by the phone number provided
on the order. In the case that you do not have the order number, the
email or the phone number used during your purchase, please call
1-800-975-0986 for assistance with your return.
When will I hear back after submitting the
form?
Where do I return the product?
Once you have filled out the
return
authorization form, we will email the return authorization to you
with the address of where to ship the items.
How long do I have to return a product?
You may return or exchange the product within
90 days of receipt as long as the product is returned in new, unused,
and resalable condition. Customized items are not eligible for a refund
due to their uniqueness and/or personalization.
What if my order arrived damaged, is
defective or is not the correct product?
Please notify us of the reason for the return
in the
return
authorization form or by calling customer service at
1-800-975-0986 for more assistance.
When and how will I be reimbursed?
Products properly returned according to these
guidelines are eligible for a refund in the form of a credit to the
original method of payment. Returns will be inspected prior to issuing
credit. Upon receipt and processing of the return, we will credit you
for the total purchase price (not including shipping and handling).
Please keep in mind that credit card companies vary in the time they
take to post credits.
Deals
