- Contact Information
- Frequently Asked Question
- Office Hours & Locations
- Terms & Conditions
Cancel or Change Order
We strive to ship all orders as soon as possible. We will gladly attempt to process a requested cancellation, provided the order has not yet entered the shipping process. In order to request a cancellation or change to your order, please call Customer Service at 1-800-975-0986 or email firstname.lastname@example.org.
If the item you wish to cancel has already entered the shipping process, it cannot be canceled. Please see our Return Policy.
To view a sales receipt, customers with accounts may log in with their user name and password to see their order history. Customer Service can also re-send a sales receipt upon request.
Periodically, due to the overwhelming popularity of an item, a product must be placed on backorder. If your order includes an item that is backordered, you will be notified by Customer Service via phone or email. In order to make this process more efficient, you can add FullSource.com to your address book, or uncheck your spam folder. Full Source wants you to get your items as efficiently as possible, therefore we ship many orders in multiple shipments. There are times when a packing slip will state that an item is backordered because it was shipped separately. However, you should receive your item shortly, just in a different box. We also ship different items to you from different locations so that you can receive your order efficiently and as fast as possible. If you do not receive a phone call, your item is probably not on backorder.
Mon-Thurs 8:00am to 7:00pm EST
Friday 8:00am to 6:00pm EST