Our return policy gives you 30 days to return your products. This 30 day period begins on the date your order is delivered and includes both business and non-business days. Returned products must be in new, unused, and resalable condition. Customized products cannot be returned.
If something is wrong with your order containing customized products, please contact us at 904-296-2240.
Frequently Asked Questions
Where and how do I return my product(s)?
Instructions on where to send your products will be displayed once you have located your order in the Returns Center. Please ship your package with a carrier that can provide tracking. We recommend including insurance on the package, but it is not required. Full Source is not responsible for packages lost or damaged in transit.
Products properly returned according to the above guidelines are eligible for a refund in the form of a credit to the original method of payment. Returns will be inspected prior to issuing credit. Upon receipt and processing of the return, we will credit you for your total purchase price (not including any shipping charges). Please keep in mind that credit card issuers vary in the time they take to post credits.
What if my order arrived damaged, is defective or is not the correct product?