Frequently Asked Questions

Company & Product Information

1. Where is your company located?

10302 Deerwood Park Blvd., Suite 200, Jacksonville, Florida, 32256

2. How do I learn more about a product?

For quick, friendly product information, call 904-296-2240 or email Also, under many items you'll find a product review. This is a personal account from a customer who has purchased the item and applied it to one or many uses. We also give you a product description and bullet points of the item's most important or applicable attributes. On most items there is a spec sheet with more information than what is in the brief description.

3. How does my business apply for credit?

If you are a business seeking credit, please fill out the credit application in its entirety. You will also need to provide your signature, printed name and date at the bottom of the form. If you already have a document listing your required information you may send it, but please remember to sign, print and date this application form and fax it as well. Please fax to 904-404-9004. If you apply for credit on a business day during normal business hours, you should receive notification within 1-2 hours.  For further information, questions or concerns, please email or call 904-296-2240.

4. How does a government agency apply for credit?

If you are part of one of the following government organizations and you would like to apply for credit, please fill out the contact information portion of the credit application. All information obtained is confidential and will not, under any circumstances, be released to third parties.

  • Military
  • Schools
  • Counties
  • States
  • Cities
  • Churches
  • Police Dept.
  • Fire Dept.
  • Federal Gov't.

All applicants please fax your completed application form and accompanying information to 904-404-9004. If you apply for credit on a business day during normal business hours, you should receive notification within 1-2 hours. For further information, questions or concerns, please email or call 904-296-2240.


1. Is it safe to order online?

Yes. This site is tested and certified daily to pass the HACKER SAFE Security Scan.

We may disclose information you provide to our website only to comply with the law; to enforce or apply our Conditions of Use and other agreements; or to protect the rights, property or safety of our website, our users or others. Your information is protected by the highest level of encryption and cannot be viewed or altered as it travels to our secure server, which is not accessible from the Internet. See our Privacy Policy.

2. Is there a minimum order?

Not for most products. There is only a minimum requirement for some of our customization orders.

3. Is there a minimum order for apparel and can I mix sizes?

There are order minimums for custom screen printing, vinyl heat transfer, and embroidery. A minimum of 36 is required for one color, one location screen printing. Different sizes or item numbers can make up the minimum order of 36 pieces. There is a minimum order of 6 pieces for vinyl heat press or embroidery.

4. What are my payment options?

Credit card, wire, Pay Pal or check. Our customer center payment methods will provide you with all the payment information you may need. The following is a link to's office hours and location information.

5. How will I know you've received my order?

You will receive an order confirmation by email.

6. When am I charged for my order?

For custom orders, you're charged immediately. For all other orders, you're charged when the items are actually shipped.

7. Will I be charged sales tax?

You will only be charged sales tax if you are a resident of the state of Florida or a state we are required to collect sales tax. Each customer shall be solely responsible for all sales, use or any other type of tax on orders shipped. If placing an order for a tax exempt organization or if you are a reseller, please fax appropriate documentation to 904-404-9004 or email

8. When an item is back ordered, when am I charged for it?

If an item is back ordered, you will not be charged for the item until it ships. However if the majority of your order has shipped, your entire order will be charged. Also, all of our custom orders are charged when the order is placed.

9. Do you give discounts for resellers?

We give some discounts for resellers when the purchase amount exceeds the quantity discount price break listed on the item page. To find out if you are eligible for a discount, please call customer service at 904-296-2240 or email


1. How much does it cost to ship my order?

Once you've added item(s) to your shopping cart, before proceeding to checkout, you can click the estimated shipping link below your items. You may also contact a Customer Service Representative at 904-296-2240 or email for shipping estimates.

2. How is my order shipped?

Most often, shipments are sent through UPS or USPS. For paint orders, we use FedEx Ground. Large orders are usually shipped through one of our many freight carriers.

3. When does my order ship?

Under normal circumstances, in stock orders placed by 12:00 PM EST are usually shipped out the following business day (Monday through Friday, excluding national holidays).

Due to a recent surge in online ordering across the country, most in stock orders are currently shipping out in 1-3 business days. Orders containing products that are not in stock can take longer to ship. Products that are not in stock have an estimated ship time located in the stock status section of the product page.

4. Do you ship to Canada?

Yes, please order online or call customer service at 904-296-2240 or email for details.

5. Do you ship internationally?

We only ship in the United States and Canada.

6. How can I check the status of my order?

Check your order's tracking number. You can find your tracking number by logging in to your online account. If you cannot find your tracking number, you can contact one of our customer service representatives at 904-296-2240 or email


1. How can I return an order?

If the item is unused and is in resalable condition, you may return it within 30 days. Fill out our return authorization form. Read our return policy for details.

2. How can I cancel an order?

You can cancel your order by logging into your online account. You may also call our Customer Service Representatives at 904-296-2240 or email Your order must be canceled before the item has been shipped, or you will have to wait until you recieve the item and follow the item return process. For more Information on how to cancel an order, see our Cancel or Change Order page.

3. What if I am dissatisfied with an item?

Call customer service for a return authorization. If you purchase an item that isn't what you had in mind at the time of order, you may return it within 30 days. The item must be undamaged and in its original condition. You are responsible for the original shipping costs and the shipping costs to send the item back to us.


1. How can I get a product customized?

We can customize safety vests, hard hats, apparel, gloves, safety glasses, first aid kits, rain suits, marking flags, and caution tape. To find out more information view our Customization Quote section located in the Customer Center, or to receive a free customization quote, see our Custom Quote Page.

2. How can I get a price quote?

Contractors and other organizations may request a quote for large orders. Please call a customer service representitve at 904-296-2240, or email You may also call Customer Service with any questions concerning prices. We also have FREE QUOTE buttons on all of our customization pages that will take you directly to a quote form for any custom services.

3. For custom orders, how do I send the file I want printed?

We customize safety vests, t-shirts, hard hats, gloves, safety glasses, first aid kits, rain suits, marking flags, caution tape and more. Please send all artwork in either .EPS or a vector PDF file to Only electronic submissions will be accepted (no faxes).

4. How long does a custom order take?

Due to highly variable time frames depending on the customization type, please call our customer service team at 904-296-2240 for our current estimates for completion after artwork approval.

5. What if there is a mistake in my custom order?

In the unusual event that this happens, please contact us at 904-296-2240 and we'll work something out.


1. How many feet does your paint cover?

Our lineup striping aerosol paint covers approximately 600 feet for a line 2 inches wide and 300 feet for a line 4 inches wide.

2. What makes a vest class 2 or class 3?

Class II safety vests are designed for workers who need greater visibility in poor weather conditions or who are exposed to roadways with traffic that exceeds 25 miles per hour. Class II vests are ideal for railway workers, school crossing guards, parking and toll gate personnel, airport ground crews and law enforcement personnel directing traffic. According to ANSI standards, class II vests must have 775 square inches of background material and 201 square inches of reflective material.

Class III vests provide the highest level of visibility and are designed for workers exposed to high risk environments and traffic exceeding 50 miles per hour. Class III vests have sleeves and are made for all roadway construction personnel and vehicle operators, utility workers, survey crews, emergency responders, railway workers and accident site investigators. According to ANSI standards, class III vests must have 1240 square inches of background material and 310 square inches of reflective material.

3. Where can I find a sizing chart?

The manufacturer's website usually displays a sizing chart.

4. What size hard hats are available?

At this time, all of our hard hats come in Medium size. With the adjustable features about 95% of people will wear medium hard hats.

5. How long is the shelf life for paint?

The majority of our paints and solvents have a shelf life of 3 years.