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Frequently Asked Questions


Company & Product Information
1. Where is your company located?

10302 Deerwood Park Blvd., Suite 200, Jacksonville, Florida, 32256

2. How do I learn more about a product?

For quick, friendly product information, call 1-800-975-0986 or email info@fullsource.com. Also, under many items you'll find a product review. This is a personal account from a customer who has purchased the item and applied it to one or many uses. We also give you a product description and bullet points of the item's most important or applicable attributes. On most items there is a spec sheet with more information than what is in the brief description.

3. How does my business apply for credit?

If you are a business seeking credit, please fill out the credit application in its entirety. You will also need to provide your signature, printed name and date at the bottom of the form. If you already have a document listing your required information you may send it, but please remember to sign, print and date this application form and fax it as well. Please fax to 904-404-9004. If you apply for credit on a business day during normal business hours, you should receive notification within 1-2 hours.  For further information, questions or concerns, please email info@fullsource.com or call 904-296-2240.

4. How does a government agency apply for credit?

If you are part of one of the following government organizations and you would like to apply for credit, please fill out the contact information portion of the credit application. All information obtained is confidential and will not, under any circumstances, be released to third parties.

  • Military
  • Schools
  • Counties
  • States
  • Cities
  • Churches
  • Police Dept.
  • Fire Dept.
  • Federal Gov't.

All applicants please fax your completed application form and accompanying information to 904-404-9004. If you apply for credit on a business day during normal business hours, you should receive notification within 1-2 hours. For further information, questions or concerns, please email info@fullsource.com or call 904-296-2240.

Ordering
1. Is it safe to order online?

Yes. This site is tested and certified daily to pass the HACKER SAFE Security Scan.

We may disclose information you provide to our website only to comply with the law; to enforce or apply our Conditions of Use and other agreements; or to protect the rights, property or safety of our website, our users or others. Your information is protected by the highest level of encryption and cannot be viewed or altered as it travels to our secure server, which is not accessible from the Internet. See our Privacy Policy.

2. Is there a minimum order?

Not for most products. There is only a minimum requirement for some of our customization orders. See our Customization Page for more information.

3. Is there a minimum order for apparel and can I mix sizes?

There are only minimum orders for some custom safety vests. A minimum order of 24 safety vests must be ordered for embroidery or silk screen customization. Any number or different sizes can make up the minimum order of 24 safety vests. There is no minimum order for vinyl cad cut or sublimation customization.

4. What are my payment options?

Credit card, wire, Pay Pal or check. Our customer center payment methods will provide you with all the payment information you may need. The following is a link to FullSource.com's office hours and location information.

5. How will I know you've received my order?

You will receive an order confirmation by fax or email.

6. When am I charged for my order?

For custom orders, you're charged immediately. For all other orders, you're charged when the items are actually shipped.

7. Will I be charged sales tax?

You will only be charged sales tax if your order ships to the state of Florida. Each customer shall be solely responsible for all sales, use or any other type of tax on orders shipped to any states other than Florida. If placing an order for a tax exempt organization or if you are a reseller, please fax appropriate documentation to 904-404-9004.

8. When an item is back ordered, when am I charged for it?

If an item is back ordered, you will not be charged for the item until it ships. However if the majority of your order has shipped, your entire order will be charged. Also, all of our custom orders are charged when the order is placed.

9. Do you give discounts for resellers?

We give some discounts for resellers when the purchase amount exceeds the quantity discount price break listed on the item page. To find out if you are eligible for a discount, please call customer service at 1-800-975-0986 or email info@fullsource.com

Shipping
1. How much does it cost to ship my order?

Once you've added item(s) to your shopping cart, before proceeding to checkout, you can click the estimated shipping link below your items. You may also contact a Customer Service Representative at 1-800-975-0986 or email info@fullsource.com for shipping estimates.

2. How is my order shipped?

Most often, shipments are sent through UPS or USPS. For paint orders, we use FedEx Ground. Large orders are usually shipped through one of our many freight carriers.

3. When does my order ship?

If we have the item in stock, and you place your order by 2 p.m. EST, it will usually ship the same day, except for Saturdays, Sundays, and major holidays. If you place your order after 2 p.m. EST, it will ship the next business day. If the item(s) has to be shipped from the manufacturer, it usually ships within 48 hours. If the item is not in stock and cannot be shipped directly from the manufacturer, the item will be ordered and is usually received within four business days. If there is a longer delay you will be contacted by a customer service representative.

4. Do you ship to Canada?

Yes, please order online or call customer service at 1-800-975-0986 or email info@fullsource.com for details.

5. Do you ship internationally?

Yes. We are partnered with Bongo International to service our international customers. Once you sign up with Bongo, they will provide you with your own U.S. address that can then be used when you place an order. A second option is to set up your own freight forwarder within the continental U.S. and pay for the order with a wire transfer, with all duties and taxes being paid by the receiver. Some shipping restrictions do apply.

For more information, please see the International Orders Page.

6. How can I check the status of my order?

Yes. We are partnered with Bongo International to service our international customers. Once you sign up with Bongo, they will provide you with your own U.S. address that can then be used when you place an order. A second option is to set up your own freight forwarder within the continental U.S. and pay for the order with a wire transfer, with all duties and taxes being paid by the receiver. Some shipping restrictions do apply.

Check your order's tracking number. You can find your tracking number by logging in to your online account. If you cannot find your tracking number, you can contact one of our customer service representatives at 1-800-975-0986 or email info@fullsource.com or use Live Chat.

Returns
1. How can I return an order?

Yes. We are partnered with Bongo International to service our international customers. Once you sign up with Bongo, they will provide you with your own U.S. address that can then be used when you place an order. A second option is to set up your own freight forwarder within the continental U.S. and pay for the order with a wire transfer, with all duties and taxes being paid by the receiver. Some shipping restrictions do apply.

If the item is unused and is in resalable condition, you may return it within 30 days. Fill out our return authorization form. Read our return policy for details.

2. How can I cancel an order?

You can cancel your order by logging into your online account. You may also call our Customer Service Representatives at 1-800-975-0986 or email customercenter@fullsource.com. Your order must be canceled before the item has been shipped, or you will have to wait until you recieve the item and follow the item return process. For more Information on how to cancel an order, see our Cancel or Change Order page.

3. What if I am dissatisfied with an item?

Call customer service for a return authorization. If you purchase an item that isn't what you had in mind at the time of order, you may return it within 90 days. The item must be undamaged and in its original condition. You are responsible for the original shipping costs and the shipping costs to send the item back to us.

Customization
1. How can I get a product customized?

We can customize safety vests, hard hats, apparel, gloves, safety glasses, traffic cones, first aid kits, rain suits, marking flags, and caution tape. To find out more information view our Customization Quote section located in the Customer Center, or to receive a free customization quote, see our Custom Quote Page.

2. How can I get a price quote?

Contractors and other organizations may request a quote for large orders. Please call a customer service representitve at 1-800-975-0986, or email info@fullsource.com. You may also call Customer Service with any questions concerning prices. We also have FREE QUOTE buttons on all of our customization pages that will take you directly to a quote form for any custom services.

3. For custom orders, how do I send the file I want printed?

We customize safety vests, t-shirts, hard hats, gloves, safety glasses, traffic cones, first aid kits, rain suits, marking flags, caution tape and more. Please send all artwork in either .EPS, .AI or a vector PDF file to artwork@fullsource.com. Only electronic submissions will be accepted (no faxes).

4. How long does a custom order take?

The following are general expected wait times for each type of custom item, once your artwork has been approved.

Apparel 1-2 weeks
Caution Tape 2-4 weeks
First Aid Kits 3-5 weeks
Hard Hats 1-4 weeks
Marking Flags 2-4 weeks
Safety Glasses 2-4 weeks
Safety Vests 1-2 weeks
Traffic Cones 3-4 weeks
Work Gloves 2-4 weeks
5. What if there is a mistake in my custom order?

In the unusual event that this happens, please contact us at 1-800-975-0986 and we'll work something out.

Miscellaneous
1. How many feet does your paint cover?

Our lineup striping aerosol paint covers approximately 600 feet for a line 2 inches wide and 300 feet for a line 4 inches wide.

2. What makes a vest class 2 or class 3?

Class II safety vests are designed for workers who need greater visibility in poor weather conditions or who are exposed to roadways with traffic that exceeds 25 miles per hour. Class II vests are ideal for railway workers, school crossing guards, parking and toll gate personnel, airport ground crews and law enforcement personnel directing traffic. According to ANSI standards, class II vests must have 775 square inches of background material and 201 square inches of reflective material.

Class III vests provide the highest level of visibility and are designed for workers exposed to high risk environments and traffic exceeding 50 miles per hour. Class III vests have sleeves and are made for all roadway construction personnel and vehicle operators, utility workers, survey crews, emergency responders, railway workers and accident site investigators. According to ANSI standards, class III vests must have 1240 square inches of background material and 310 square inches of reflective material.

3. Where can I find a sizing chart?

The manufacturer's website usually displays a sizing chart.

4. What size hard hats are available?

At this time, all of our hard hats come in Medium size. With the adjustable features about 95% of people will wear medium hard hats.

5. How long is the shelf life for paint and batteries?

The majority of our paints, solvents, and PURELL have a shelf life of 3 years. Most batteries have a shelf life of 5 years.

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