10302 Deerwood Park Blvd., Suite 200, Jacksonville, Florida, 32256
2. How do I learn more about a product?
For quick, friendly product information, call 904-296-2240
or email firstname.lastname@example.org.
Also, under many items you'll find a product review. This is a
personal account from a customer who has purchased the item
and applied it to one or many uses. We also give you a product
description and bullet points of the item's most important or
applicable attributes. On most items there is a spec sheet
with more information than what is in the brief description.
3. How does my business apply for credit?
If you are a business seeking credit, please fill out the credit
application in its entirety. You will also need to
provide your signature, printed name and date at the bottom of
the form. If you already have a document listing your required
information you may send it, but please remember to sign,
print and date this application form and fax it as well.
Please fax to 904-404-9004. If you apply for credit on a
business day during normal business hours, you should receive
notification within 1-2 hours. For further information,
questions or concerns, please email email@example.com or call 904-296-2240.
4. How does a government agency apply for credit?
If you are part of one of the following government
organizations and you would like to apply for credit, please
fill out the contact information portion of the credit
application. All information obtained is confidential
and will not, under any circumstances, be released to third
All applicants please fax your completed application
form and accompanying information to 904-404-9004. If
you apply for credit on a business day during normal
business hours, you should receive notification within 1-2
hours. For further information, questions or concerns,
please email firstname.lastname@example.org or call 904-296-2240.
it safe to order online?
Yes. This site is tested and certified daily to pass the
HACKER SAFE Security Scan.
We may disclose information you provide to our website only
to comply with the law; to enforce or apply our Conditions of
Use and other agreements; or to protect the rights, property
or safety of our website, our users or others. Your
information is protected by the highest level of encryption
and cannot be viewed or altered as it travels to our secure
server, which is not accessible from the Internet. See our
2. Is there a minimum order?
Not for most products. There is only a minimum requirement
for some of our customization orders. See our Customization
Page for more information.
3. Is there a minimum order for apparel and can I mix sizes?
There are order minimums for custom screen printing, vinyl heat transfer, and embroidery. A minimum of 24 is required for one color, one location screen printing. Different sizes or item numbers can make up the minimum order of 24 pieces. There is a minimum order of 6 pieces for vinyl heat press or embroidery.
For custom orders, you're charged immediately. For all other orders, you're charged when the items are actually shipped.
7. Will I be charged sales tax?
You will only be charged sales tax if you are a resident of the state of Florida or a state we are required to collect sales tax.
Each customer shall be solely responsible
for all sales, use or any other type of tax on orders shipped. If placing an order for a
tax exempt organization or if you are a reseller, please fax
appropriate documentation to 904-404-9004.
8. When an item is back ordered, when am I charged for it?
If an item is back ordered, you will not be charged for the
item until it ships. However if the majority of your order has
shipped, your entire order will be charged. Also, all of our
custom orders are charged when the order is placed.
9. Do you give discounts for resellers?
We give some discounts for resellers when the purchase amount
exceeds the quantity discount price break listed on the item
page. To find out if you are eligible for a discount, please
call customer service at 904-296-2240 or email email@example.com
1. How much does it cost to ship my order?
Once you've added item(s) to your shopping cart, before
proceeding to checkout, you can click the estimated shipping
link below your items. You may also contact a Customer Service
Representative at 904-296-2240 or email firstname.lastname@example.org for shipping estimates.
2. How is my order shipped?
Most often, shipments are sent through UPS or USPS. For paint orders, we use FedEx Ground. Large orders are usually shipped through one of our many freight carriers.
3. When does my order ship?
Under normal circumstances, in stock orders placed by 12:00 PM EST are usually shipped out the following business day (Monday through Friday, excluding national holidays).
Due to a recent surge in online ordering across the country, most in stock orders are currently shipping out in 1-3 business days. Orders containing products that are not in stock can take longer to ship. Products that are not in stock have an estimated ship time located in the stock status section of the product page.
Check your order's tracking number. You can find your
tracking number by logging in to your online account. If you
cannot find your tracking number, you can contact one of our
customer service representatives at 904-296-2240 or email email@example.com.
You can cancel your order by logging into your online
account. You may also call our Customer Service
Representatives at 904-296-2240 or email firstname.lastname@example.org.
Your order must be canceled before the item has been shipped,
or you will have to wait until you recieve the item and follow
the item return process. For more Information on how to cancel
an order, see our Cancel or Change Order page.
3. What if I am dissatisfied with an item?
Call customer service for a return authorization. If you
purchase an item that isn't what you had in mind at the time
of order, you may return it within 30 days. The item must be
undamaged and in its original condition. You are responsible
for the original shipping costs and the shipping costs to send
the item back to us.
1. How can I get a product customized?
We can customize safety vests, hard hats, apparel, gloves,
safety glasses, first aid kits, rain suits,
marking flags, and caution tape. To find out more information
view our Customization Quote section located in the Customer Center, or to
receive a free customization quote, see our Custom Quote Page.
2. How can I get a price quote?
Contractors and other organizations may request a quote for
large orders. Please call a customer service representitve at
904-296-2240, or email email@example.com.
You may also call Customer Service with any questions
concerning prices. We also have FREE QUOTE buttons on all of our customization pages that
will take you directly to a quote form for any custom
3. For custom orders, how do I send the file I want printed?
We customize safety vests, t-shirts, hard hats, gloves,
safety glasses, first aid kits, rain suits,
marking flags, caution tape and more. Please send all artwork
in either .EPS, .AI or a vector PDF file to firstname.lastname@example.org.
Only electronic submissions will be accepted (no faxes).
4. How long does a custom order take?
The following are general expected wait times for each type
of custom item, once your artwork has been approved.
First Aid Kits
5. What if there is a mistake in my custom order?
In the unusual event that this happens, please contact us at 904-296-2240 and we'll work something out.
1. How many feet does your paint cover?
Our lineup striping aerosol paint covers approximately 600
feet for a line 2 inches wide and 300 feet for a line 4 inches
2. What makes a vest class 2 or class 3?
Class II safety vests are designed for workers who need
greater visibility in poor weather conditions or who are
exposed to roadways with traffic that exceeds 25 miles per
hour. Class II vests are ideal for railway workers, school
crossing guards, parking and toll gate personnel, airport
ground crews and law enforcement personnel directing traffic.
According to ANSI standards, class II vests must have 775
square inches of background material and 201 square inches of
Class III vests provide the highest level of visibility and
are designed for workers exposed to high risk environments and
traffic exceeding 50 miles per hour. Class III vests have
sleeves and are made for all roadway construction personnel
and vehicle operators, utility workers, survey crews,
emergency responders, railway workers and accident site
investigators. According to ANSI standards, class III vests
must have 1240 square inches of background material and 310
square inches of reflective material.
3. Where can I find a sizing chart?
The manufacturer's website usually displays a sizing chart.
4. What size hard hats are available?
At this time, all of our hard hats come in Medium size. With
the adjustable features about 95% of people will wear medium
5. How long is the shelf life for paint?
The majority of our paints and solvents have a shelf life of 3 years.