If your product was shipped to you by freight carrier (Conway, Yellow, etc.). we ask that you follow a few steps to ensure quality of your product. First, please inspect the product for visible damage before the carrier leaves. If there is damage, please make notes on the Bill of Lading (delivery receipt). Finally, notify Customer Service 1-800-975-0986 or email firstname.lastname@example.org. Products that are properly returned according to these guidelines are eligible for a refund in the form of a credit to the original method of payment.