If your product was shipped to you by freight carrier
(Conway, Yellow, etc.). we ask that you follow a few steps to ensure
quality of your product. First, please inspect the product for
visible damage before the carrier leaves. If there is damage, please
make notes on the Bill of Lading (delivery receipt). Finally, notify
Customer Service 1-800-975-0986 or email firstname.lastname@example.org.
Products that are properly returned according to these guidelines
are eligible for a refund in the form of a credit to the original
method of payment.